OrdersHow can I cancel or change my order?
Please send an email to firstname.lastname@example.org within 24 hours of placing order and we will take care of your request.
Kindly include your order number in the request. Note that the order cannot be reversed if the shipping process has started and the product has been shipped (this is generally expected to be within 24-72 hours).
There will be a 3% order cancellation fee on all orders paid for by credit/debit card to cover card processing and any material/labor fees.
The color/size of a product that I want is not available anymore. What can I do?
Send an email at email@example.com we will update you as soon as the color/size is available.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
PaymentWhat types of payment do you accept?
We accept the following payment types: Pay Pal, Visa, MasterCard and bank deposits. All payments on Meraqi are via a secure SSL encrypted server from Shopify.com.
What do I need to know when I pay with credit card?
You have the option to fill in a different shipping address than what is shown on your credit/debit card. Kindly check the relevant box at checkout.
Which currency will I be charged in?
We processes all orders in USD. While the content of the cart may display in several currencies, you will checkout using USD at the most current exchange rate.
Is Checkout on this site safe and secure?
You can be absolutely sure that all purchases here are safe and secure. All payments on Meraqi are via a secure SSL encrypted server from Shopify.com.
Do I have to pay tax on orders I buy at Meraqi?
Maybe. It depends on the specific country that is receiving the shipped goods. Tax is a very complex issue, and varies from one country to another. Some countries are easy to import goods into, and have few restrictions and no taxes. Other countries are incredibly restrictive and have high import taxes. Before you start to import large quantities of our goods of your country, you will need to research what the law and import practices are in your country.
Please read the following notes for some basic background:
Import Duty and Sales Tax charged by your country
Depending on the specific country, some Customs offices charge tax on certain types of imported products at certain item quantities and values. Customs offices in other countries may not adopt this practice for certain items. You are responsible for finding out the situation in your own country.
Whatever goods you order from Meraqi, we will ship to you. We will not enforce any rules so it is up to you to make sure that what you are purchasing from us is acceptable to be imported into your country.
The category and type of goods you are importing often has an effect on whether you have to pay tax, or how much.
Obviously, certain categories of dangerous or restricted goods are illegal to import in most countries. Other specific restrictions on certain items such as spy cameras and jammers may also apply in your country. Please carefully research the relevant information for your local country.
Many countries charge two kinds of tax when you import from overseas: sales tax (VAT) and import duty. Generally, these two taxes are not very high and the payable amount of tax is based on the value of the goods (and occasionally the shipping).
Please look up the footer in our website. We have covered all necessary information that a customer would like to know.
Email us at firstname.lastname@example.org